customer service & Warranty
Purchase Orders
BE SURE TO INCLUDE:
- Quantity
- SKU Number
- Description
- Pattern name and color choice
- Color guide for items requiring one
- Price for each item
Modification of orders must be submitted to Fōmcore in writing within 48 hours of initial sales order acknowledgment. In some cases, a change order fee may be charged if work is in progress or custom products are involved.
FŌMCORE ACCEPTS ORDERS VIA:
Email: sales@fomcore.com OR Contact your regional sales director
Terms
Invoice terms for credit accounts are Net 30 days. Orders are invoiced on day of shipment. New customers and international customers are cash in advance.
Shipping - Lead Times
All furniture is made to order. The shipping date is confirmed upon receipt of the order. Every attempt will be made to meet that shipping date. However, it is subject to change without prior notification. Fōmcore reserves the right to discontinue products and change product specifications and prices. Fōmcore delivers to all 48 contiguous states. All orders delivering to other states and international locations are FOB Muskegon (zip code 49442), Michigan.
Warranty
Products manufactured by Fōmcore are warranted to be free of defects in material and workmanship under normal use for the lifetime of the product. The product must be properly cared for, maintained, and in use by its original owner. Under the warranty, the obligation of Fōmcore is limited to the repair or replacement of such furniture. Damage in transit or by negligence, abuse, abnormal usage, misuse, accidents, or alterations nullifies the warranty.
As Buyer’s sole remedy under this warranty, Fōmcore, at its option, will repair or replace damaged parts at no charge to the original owner of record provided the replacement or return has previously been authorized by Fōmcore under terms of this warranty. Normal aging and wear of fabrics, filling materials, and finishes are excepted from this warranty. Any labor charges incurred will be at the Buyer’s expense. It is expressly agreed that this remedy of repair, replacement, or credit, at Fōmcore’s option, is Buyer’s exclusive remedy under this warranty. In no event shall Seller be liable for consequential damages.
* Weather-resistant product warranted to be free of defects in material and workmanship under normal use for three (3) years from the date of product shipment.
